Privacy Policy and Cookie Statement

What information do we collect and how it relates to your privacy

  • Personal information that you send to us through the “contact us” or “discovery process” functionalities. This may include Name, Surname, and Contact information (e.g., email, phone number, social network ID, Company, etc.);
  • Personal information that you may send us by email displayed on the website and information contained in or relating to any communication that you send to us (including the communication content and metadata associated with the communication);
  • Information that you provide us when subscribing to receive our newsletters and marketing materials (email);
  • Information about your computer and your visits to and use of this website (including but not limited to your IP address, geographical location, browser type and version, operating system, length of visit, page views and website navigation paths).

How do we use it?

We will use your personal information to:

  • Administer our website and business;
  • Provide you with the information that you have requested;
  • To collect statistics and to enhance this website;
  • To keep the website secure and prevent fraud.

We do not gather any of the user’s information to sell it.  

‍We use third-party tools to collect, process and store your personal information. These tools are:

  • Google Analytics & Google Tag Manager
  • Linked

Your data will be processed in the UK. However, we can transfer data to organisations outside the UK if one of our Processors is outside the UK. However, personal data will only be transferred to countries and organisations that offer an adequate level of protection, a group that meets the Relevant Data Protection Legislation standards.

Legal basis for the collection of personal data.  

We are collecting personal data based on consent. The collection of personal data based on support from a user will be done by using the functionality of the consent tick box.

‍We are collecting personal data based on legitimate interest. We may use personal data if a legitimate interest exists, except where such interests are overridden by users’ interests or fundamental rights and freedoms. Our legitimate interests are site enhancement and security.

How long do we keep your information.

Your Personal information will only be kept for as long as is necessary to fulfil the purpose for which the personal data was collected.  When the personal data we have collected is no longer required, we will delete it securely. We may process data for statistical purposes, but data will be anonymised in such cases.

Your rights to your personal data.

As a data subject you have a number of rights. You can:

  • Ask us for a copy of the data we hold about you, as well as details of processing operations;
  • Require changing or correcting incorrect or incomplete data about you;
  • Require us to erase your data or to stop processing, for example, where the data is no longer necessary for processing;
  • Withdraw your consent to personal data processing at any time. The right to request a restriction on further data processing in case there is a dispute about the accuracy or processing of your data;
  • Object to processing your data where we rely on its legitimate interests as the legal ground for processing.

You also have the right to complain to the supervisory authority if you’re unhappy with how we’ve handled your personal information. In the UK, the supervisory authority is the Information Commissioner’s Office (https://ico.org.uk/).

Any query about your Privacy Rights should be sent to hello@camelvalleycreative.co.uk

About cookies and their usage

Our website uses “cookies”. A cookie is a file containing a modest amount of data specific to a particular client and website (a string of letters and numbers) sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so can carry information from one visit to the website (or related site) to the next.

‍Cookies do not typically contain any information that personally identifies a user. Still, personal information we store about you may be linked to the information stored in and obtained from cookies.

‍Web servers can use cookies to identify and track users as they navigate different pages on a website and identify users returning to a website.

Cookies that we use

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions you make that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may malfunction.

Targeting Cookies

These cookies may be set through our site by our advertising partners. Those companies may use them to build a profile of your interests and show you relevant adverts on other sites. They do not store personal information directly but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Performance Cookies

These cookies allow us to count visits and traffic sources to measure and improve our site’s performance. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and, therefore, anonymous. If you do not allow these cookies, we will not know when you visited our site and will be unable to monitor its performance.

Camel Valley Creative respect the privacy of users of our website and we are committed to protecting personal data in line with the requirements of applicable law.

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